Ordering Info

Art Requirements

File Formats
We prefer to receive vector-based electronic files in Adobe Illustrator or EPS format. All artwork must be set up with clearly identified spot colors and all fonts must be converted to outlines. We will also accept camera-ready hard copies of artwork from a print house. All other electronic file formats and printouts from ink jet or laser printers will not be regarded as camera-ready and a charge of $60 (T) will be applied to prepare the artwork for printing.
Art with fine detail and/or a heavy imprint area may require special films. Special films are an extra cost of $37.50net per film. You may send your art file to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to see if your order will require special films.

In-house graphic services are available at $60 (T) per hour.

The preferred method of receiving artwork is via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please be sure to indicate the following information with your artwork: Distributor name, contact name and information, and purchase order number.

Failure to provide all necessary information will delay the processing of your order.

Production Time

Standard production time on catalog quantities of pad printed items is 10 business days after purchase order is received and artwork is approved. In cases of certain items or large quantity runs the lead time may be different. Ship dates will not be confirmed until artwork is approved. Please inquire about our rush or “quicktime” service.

A complete purchase order must include:

Typed purchase order with company billing information.

Properly formatted artwork (see Art Requirements)

Established account in good standing, credit approval or receipt of credit card information

Orders and related artwork should be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Complete orders (including art) must be recieved before 3 pm EST to count for that day

Order Charges

Additional Charges

Run Charges | $0.20 (V) per additional color and/or location
Setup Charges | $60 (V) per color and/or location
Reorder Setup Charges | $30 (V) per color and/or location
PMS Color Match | $40 (R) per color
Artwork Correction | $60 (T) per hour
(Base prices include a first color and location imprint and standard filling.) Less than minimum charges | $84 (R)

Pad Printing
Most standard orders are printed using spot colors unless otherwise specified. Four color process pad printing is available on certain items at quantities of 1,100 units or more. We can 4-color process pad print on most products. Additional charges may apply based on product and artwork. All 4-color process pad printing must be on a white background. Copy change charges are $50 (V). Color change charges are $10 (V).

Ink Colors
Due to the characteristics of custom ink blends and printing mediums, a precise color match cannot always be guaranteed. However, we will make every effort to match PMS colors. An exact PMS Color Match is not available on non-white items.Color matching for the standard PMS colors below are available at no charge. These provide an approximation of your imprint color, and are not meant to guarantee an exact match.Colors other than those listed are subject to a PMS Color Match charge of $40 (R) per color.Colors printed on natural metal may result in some scratching which cannot be avoided due to the nature of the medium.

Alternative Printing Techniques

Offset Printing
Full bleed offset printing is available for certain orders.  Please inquire for additional information and production times.

Embossing 
Embossing is available for orders of 10,000 units or more. Please inquire for additional information and production times.

Digital Printing
Four color process digital printing is used for items 203, 225, and 213. Set up charges are listed above.

Samples

Random Samples
All random sample requests feature assorted imprints. Blank samples may be substituted when printed product is unavailable. Samples are billed at catalog end quantity pricing. If the total cost of the sample order is less than $8 and the distributor provides a UPS or FEDEX account number for freight, the order will be processed and shipped at no charge. If the total cost of the sample order is $8 or greater, the distributor will be charged EQP for the samples plus freight, unless UPS or FEDEX account number is provided for the freight costs. Email sample requests to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Sample requests received by 3 PM ESTwill be shipped the same day. Sample orders received after 3 PM EST will be shipped the following day. Sample requests cannot be taken over the phone. If we are unable to fulfill your request, you will be notified within 24 hours. All samples are subject to stock availability. Samples are not available for return to factory. We ship UPS or FEDEX.

E-Samples
Electronic images are available for $60 (T) per hour. Please submit your request along with artwork via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive an estimate.

Spec Samples
Spec samples are available for $60 (T) per hour plus material costs. Please submit your request along with artwork via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive an estimate.

Services

Rush Orders
When possible, rush orders will be accommodated. A 10% rush surcharge will be applied to your order. Any order shipping in less then 10 days from art approval may be subject to rush charges.

Order Processing
Orders must be submitted via a signed purchase order and must clearly identify: Customer contact information, Product, Filling or Flavor, Pricing, Shipping Method, and Billing, Shipping Addresses, Desired Ship Dates and/or In Hands Date.All orders will be scheduled according to standard production time unless otherwise specified or approved in advance. Orders missing any of this information will be considered incomplete and may delay the processing of your order. No changes to orders will be accepted or processed unless submitted by fax and confirmed by Clik Clak Co.

Paper Proofs
Black and white paper proofs will be supplied via fax or email at no charge within 24-48 hours of receipt of a completed purchase order and must be signed and approved by the customer before production begins. Email proofs in color are available at no additional charge. Please indicate request on purchase order. Additionally, we require that proofs for exact reorders are also signed and approved before production begins.

Pre-Production Proofs
Domestic pre-production proofs (formed) can be ordered when necessary but will add approximately 7 business days to production time from art approval. Pre-production proofs are $95 (V) plus setup charges. Pre production proofs for overseas custom orders (flat or formed) will add approx. 2 to 3 weeks to production time from art approval and costs $300 net plus setup charges. If an order is placed, the setup charges will be absorbed into the order. Only the top of products with artwork will be printed unless otherwise requested.

Shipping

All products are shipped FOB New York or Chicago except for our Drink Mixers&trade which are FOB Vancouver, and are insured at the value of the merchandise invoiced. Insurance will be included in shipping charges. All claims must be made within 7 days from receipt of merchandise. We cannot be responsible for delays or damages en route. When orders are shipped on Clik Clak Co's account, customers must note damage on Bill of Lading with driver and contact Clik Clak Co. immediately, otherwise we cannot be responsible.

As we cannot control the freight carrier, specific delivery dates cannot always be guaranteed. We can only guarantee the date when merchandise will leave our factory and cannot be responsible for carrier delays due to customs.

Shipments are sent ground service unless specified or requested otherwise.
Drop/Split Shipment Charges | $6 (V) per drop after the first two addresses.
Shipments on Customer's Account | $4 net per box handling fee.

New Customers

We require the first order placed by new customers to be secured with a credit card or paid in advance. Credit terms can be extended if the following information is provided:

• Bank reference
• 3 Relevant trade references
• Legal company name, Federal ID# and DBA
• A/P contact name
• Controller's name
• ASI or PPAI number

Please contact Clik Clak for assistance with all large quantity quotes, custom color quotes and custom product manufacturing. Production time varies between 50-90 days in addition to proof approval. Please contact us for details. 

Terms & Conditions

Food Safety Regulations
As required by law, ingredients and company contact information must be printed on all of our products. We print our contact information on the bottom of our tins—if you would like your information or your client's information, there is an additional setup charge of $60 (V). Run charges may apply for custom backs. Clik Clak Co. is not responsible for client artwork which does not comply with FDA regulations.

Pricing
All prices are subject to change without notice. For questions about quantities above those shown in the catalog, please contact us directly.

Overruns & Underruns
Due to our printing processes, we reserve the right to ship and fill up to 10% over or under the quantity ordered. When available, overruns can be requested at no charge, but a shipping account must be provided.

Returns & Problem Orders
In the event of a defect in material or workmanship in any product(s), Clik Clak Co. must be notified within 15 days of receipt of merchandise regardless of the use date of the order. A written authorization is required prior to any returns. Merchandise returned without authorization will not be accepted and will be returned to sender; no credit will be issued for merchandise that is returned without authorization.

Changes & Cancellations
Changes or cancellations to orders once production has commenced will result in charges for work performed up to that point. No changes or cancellations will be accepted unless sent by fax and confirmed by Clik Clak Co.

Payment Terms
Initial orders are 50% due upon receipt of order; balance due upon delivery. Terms are available upon credit approval. Orders under id="mce_marker",000 must be secured with a credit card.

Special & Co-op Programs
Co-op programs are available—please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information. Normal re-order charges apply to all co-op orders and are as per standard catalog pricing. All co-op purchase orders must clearly state that it is a co-op program order. All customers with quicktime agreements must adhere to guidelines / specifications. Any deviation from agreement must be approved in writing prior to placing order.